Kasnodar Caviar

General terms and conditions of sale

I – Company presentation

Kasnodar-Caviar.com is the online sales website of the company ADC SELECTION SAS with a capital of  50 000 €

Address of premises : 31 rue Emile Zola
  : 95870 Bezons
Phone : 01 82 06 63 63
RCS PONTOISE : 852 292 721
SIRET : 852 292 721 000 28
VAT number : FR798 522 92 721

For any complaint concerning this site or its content, contact ADC SELECTION SAS by e-mail : contact@kasnodar-caviar.com

You can also contact us by phone at : 01 82 06 63 63

II – Pre-contractual information

The buyer acknowledges having been informed, prior to placing the order and concluding the contract, in a legible and comprehensible manner, of the present general conditions of sale and of all the information listed in Article L.111-1 of the Consumer Code.

III – Scope of application – Purpose

These general terms and conditions of sale apply automatically to all sales made by ADC SELECTION SAS, a company with a share capital of €50,000, whose premises are located at 31 rue Emile Zola – 95870 BEZONS, registered with the RCS under number 852 292 721 and identified under the intra-community VAT number FR798 522 92 721, to any consumer or legal entity purchasing for needs other than those related to their professional activity, for any product offered for sale via the ADC SELECTION SAS merchant website, who agrees to fill out the mandatory fields presented at the time of registration and who has a delivery address located in one of the areas served by ADC SELECTION SAS.

Any confirmation by the customer of an order entered on the site implies full and complete acceptance of these general terms and conditions of sale and of the specific terms and conditions of the order. It is specified that prior to placing an order, the customer has a mechanism that allows them to correct or modify their choices and to read these general sales conditions.

Any order implies unreserved acceptance of these general terms and conditions of sale, which prevail over any other terms and conditions, with the exception of those that have been expressly accepted by ADC SELECTION SAS :

– Reserves the right to modify the general sales conditions at any time. In this case, the applicable conditions will be those in effect at the date of the buyer’s order.

IV – Product characteristics

Each product presented on the site is the subject of a summary presentation indicating its name, quantity, and price.

The photographs illustrating the products are not part of the contractual field and are simply indicative of the general presentation of the products.

It is recommended to read the description of the products carefully before validating the order.

V – Validity of the product offer

The offers are valid within the limits of available stocks.

In case of unavailability of a product after placing the order, the buyer will be informed by e-mail or by telephone within 24 hours (working day) following the order.

He/she may then ask for the following options :

– To postpone the delivery while waiting for the restocking of this product, when it is possible,

– Exchange the missing product for another equivalent in quality and price,

– Cancel the order and be reimbursed for the price paid.

VI – Orders

At the time of the first order, the password will be chosen by the customer, which associated with the e-mail address indicated (used as the user’s identifier) are worth proof of identity and commitment on any order placed through them. They have the value of an electronic signature within the meaning of Decree 2001-272 of 30 March 2001. The customer is solely responsible for his login and password and will bear the consequences that could result from their use by third parties having had knowledge of them.

The buyer who wishes to purchase a product must :

– Accurately fill in the identification form on which he/she will indicate all the requested details,
– place the order online by selecting the products and the chosen quantities,
– validate their order after checking the summary of the contents of their cart(in order for the order to be validated, the buyer must accept, by clicking in the indicated place, the present general conditions of sale).

All the data provided by the purchaser is binding on the purchaser. In the event of a customer’s error in the wording of his contact details or those of the place of delivery, in particular his surname, first name, address, telephone numbers, e-mail address, door code, resulting in the loss of the products, the customer remains liable for payment for lost products and no refund can be made. The recorded confirmation will be worth proof of the transaction and will be worth signature and acceptance of the operations carried out.

The seller will send confirmation of the order recorded by e-mail.

VII – Payment Method

The price is due at the time of ordering.

All orders are payable in cash payment and in euros.

Payments will be made online by credit card (Debit Card, Visa or Eurocard Mastercard) and will be made through the BFCOI secure system in such a way that the information transmitted is encrypted by software and that no third party can gain knowledge of it during transport on the network.

The order cannot be shipped without full payment of the goods and delivery costs.

ADC SELECTION SAS reserves the right to suspend or cancel any order and/or delivery, regardless of its nature and level of execution, in the event of non-payment of any amount due by the buyer or in the event of a payment incident.

VIII – Geographical area – Delivery times and costs

The online sale of products presented on the site is reserved for deliveries to be made in metropolitan France. Deliveries are made to the address indicated at the time of the order, which can only be within the geographical area.

As an indication, the usual delivery times, following validation of the order, are as follows:

– Metropolitan France and other countries defined on the list: 2 to 3 business days.

For all orders confirmed before 12 pm, from Monday to Thursday (excluding bank holidays), the order will be dispatched the same day subject to availability of stocks.

For all orders confirmed on Friday, Saturday and Sunday, the order will be sent on the following Monday within the limit of available product stock.

Delivery costs are calculated automatically when the order is placed and appear on the page indicating the price of the order before its final validation.

Delivery costs are free of charge in Metropolitan France for all orders over €150 including tax (after discounts, in the context of promotional operations).

IX – Terms of delivery

Deliveries will be made by Chronofresh in metropolitan France.

The customer is responsible for providing the name and address of the recipient (door code, floor, telephone number, etc.) to guarantee all delivery under normal conditions, and to avoid any delay or delivery problems resulting in an additional cost of binding at your expense.

A delivery address in a post office box cannot be taken into account.

The delivery will be made to the address provided by the customer who will then sign the delivery receipt and will be bound to check in the presence of the deliverer for the condition and the number of packages delivered.

In the event of shortages, damage or any other anomaly, the customer shall make comments on the delivery note upon receipt of the package.

If this clause is not observed, no claim procedure against the carrier can be made.

We guarantee the product up to the place of delivery.

In case of absence, the buyer or the consignee of the ordered product receives a notice of passage, which allows him to contact the carrier in order to withdraw his parcel(s). Pick-up must then take place within 24 working hours due to the perishable nature of the product(s).

ADC SELECTION SAS can in no circumstances be held responsible for any deterioration of the products due to the late receipt of a package due to the absence of the customer or the person authorized to receive it.

Furthermore, in the event of an error by the customer in the wording of his details or those of the place of delivery, in particular his surname, first name, address, telephone number, e-mail address, door code, making delivery impossible and resulting in the loss of the products, the customer remains indebted for the payment of the lost products and no refund or compensation will be made.

Kasnodar Caviar is delivered in an isothermal bag with a gel pack which should not be in direct contact with the box. At home, keep the caviar in the refrigerator between 0°c and +4°c.

X – Withdrawal period

Buyers, non-professional individuals, have a withdrawal period of 14 working days from the date of delivery of the order;

However, this right of withdrawal does not apply to contracts for the supply of certain perishable foodstuffs such as the ones offered on our site.

XI – Warranty

All products supplied by the seller benefit from the legal guarantee provided by articles 1641 and following of the Civil Code and the legal guarantee of conformity provided by articles L.211-1 to L.212-1 of the Consumer Code.

In the event of non-conformity of a product sold, it may be returned to the seller who will take it back, exchange it or refund it.

All claims, requests for exchanges or refunds must be made by post to the following address: ADC SELECTION SAS – 31 rue Emile Zola 95870 BEZONS.

ADC SELECTION SAS reminds you that the legal limitation period for the action is two years (L.211-12 of the Consumer Code) from the delivery of the goods and that the action on the basis of hidden defects is two years from the delivery of the goods.

XII – Liability

The seller shall not be considered responsible or in default for any delay or non-performance resulting either from the consumer, or from the unforeseeable and insurmountable act of a third party to the contract, or from a case of “force majeure” usually recognized by French case law. War, riot, fire, strikes, accidents and the impossibility of being supplied are considered as cases of “force majeure” discharging the seller from his obligation to deliver.

The seller shall not be held liable for any damage resulting from the use of the Internet network such as loss of data, intrusion, virus, service interruption or other involuntary problems.

XIII – Intellectual property

All elements of the ADC SELECTION SAS website are and remain the exclusive intellectual property of ADC SELECTION SAS.

No one is authorized to reproduce, exploit, rebroadcast or use for any purpose whatsoever, even partially, elements of the site, whether software, visuals or sound elements.

Any simple or hypertext link is strictly prohibited without the written consent of ADC SELECTION SAS.

XIV – Personal data

ADC SELECTION SAS reserves the right to collect information about buyers, including by using cookies, in order to process orders.

Users have the right to access, rectify and delete their personal data, in accordance with the law of January 6, 1978. To do so, requests for access, rectification and deletion should be sent to the attention of Ms. Amandine Rakic at the following address: ADC SELECTION SAS 31 rue Emile Zola 95870 BEZONS.

You can read our privacy and personal data policy here.

XV – Archiving evidence

ADC SELECTION SAS will archive order forms and invoices on a reliable and durable medium that constitutes a true copy in accordance with the provisions of Article 1348 of the French Civil Code.

The computerized records of ADC SELECTION SAS will be considered by the parties as proof of communications, orders, payments, and transactions between the parties.

XVI – Dispute resolution

These online sales conditions are subject to French law.

In the event of a dispute, jurisdiction is attributed to the competent courts under the conditions of common law and in the event of a dispute with professionals and/or merchants to the courts of Paris, notwithstanding multiple defendants or the introduction of third parties.

XVII – Newsletter subscription

When you subscribe to our newsletter, we automatically collect your contact details (surname, first name, e-mail address) and your IP address.

You can unsubscribe at any time by clicking on the link in all our e-mails.

XVIII – Mediation clause

The buyer may have recourse to conventional mediation, in particular with the Consumer Mediation Commission or with existing sectoral mediation bodies, or any alternative method of dispute resolution (conciliation, for example) in the event of a dispute.