Perfumed discovery

The price is due at the time of ordering.

All orders are payable in cash payment and in euros.
Payments will be made online by credit card (Debit Card, Visa or Eurocard Mastercard) and will be made through the BFCOI secure system in such a way that the information transmitted is encrypted by software and that no third party can gain knowledge of it during transport on the network.

The order cannot be shipped without full payment of the goods and delivery costs.

ADC SELECTION SAS reserves the right to suspend or cancel any order and/or delivery, regardless of its nature and level of execution, in the event of non-payment of any amount due by the buyer or in the event of a payment incident

GEOGRAPHICAL AREA – DELIVERY TIMES AND COSTS

The online sale of products presented on the site is reserved for deliveries to be made in metropolitan France. Deliveries are made to the address indicated at the time of the order, which can only be within the geographical area.

As an indication, the usual delivery times, following validation of the order, are as follows:

– Metropolitan France and other countries defined on the list: 2 to 3 business days.

For all orders confirmed before 12 pm, from Monday to Thursday (excluding bank holidays), the order will be dispatched the same day subject to availability of stocks.

For all orders confirmed on Friday, Saturday and Sunday, the order will be sent on the following Monday within the limit of available product stock.

Delivery costs are calculated automatically when the order is placed and appear on the page indicating the price of the order before its final validation.

Delivery costs are free of charge in Metropolitan France for all orders over €150 including tax (after discounts, in the context of promotional operations).

TERMS OF DELIVERY

Deliveries will be made by Chronofresh in metropolitan France.

The customer is responsible for providing the name and address of the recipient (door code, floor, telephone number, etc.) to guarantee all delivery under normal conditions, and to avoid any delay or delivery problems resulting in an additional cost of binding at your expense.

A delivery address in a post office box cannot be taken into account.

The delivery will be made to the address provided by the customer who will then sign the delivery receipt and will be bound to check in the presence of the deliverer for the condition and the number of packages delivered.

In the event of shortages, damage or any other anomaly, the customer shall make comments on the delivery note upon receipt of the package.

If this clause is not observed, no claim procedure against the carrier can be made.

We guarantee the product up to the place of delivery.

In case of absence, the buyer or the consignee of the ordered product receives a notice of passage, which allows him to contact the carrier in order to withdraw his parcel(s). Pick-up must then take place within 24 working hours due to the perishable nature of the product(s).

ADC SELECTION SAS can in no circumstances be held responsible for any deterioration of the products due to the late receipt of a package due to the absence of the customer or the person authorized to receive it.

Furthermore, in the event of an error by the customer in the wording of his details or those of the place of delivery, in particular his surname, first name, address, telephone number, e-mail address, door code, making delivery impossible and resulting in the loss of the products, the customer remains indebted for the payment of the lost products and no refund or compensation will be made.

Kasnodar Caviar is delivered in an isothermal bag with a gel pack which should not be in direct contact with the box. At home, keep the caviar in the refrigerator between 0°C to 4°C.

Buyers and non-professional individuals benefit from a withdrawal period of 14 working days from the date of delivery of the order.
However, this right of withdrawal does not apply to contracts for the supply of certain perishable foodstuffs such as we offer on our website.

Kasnodar Caviar obtained its sanitary approval in 2018 and the zoosanitary approval in 2019. The sanitary approval concerns caviar production and the zoosanitary certification concerns sturgeon farming. These two accreditations certify that Kasnodar Caviar has a quality system that prevents contamination of the farm and the caviar, thus ensuring the safety of the caviar for the consumer. These approvals are official documents issued by the Malagasy fisheries health authorities (ASH).

Kasnodar Caviar is aware of the quality of the environment in which it is located, and therefore makes every effort to protect it. In order to ensure an objective control of environmental measures, the firm complies with the guidelines of the ISO 14001 certification. Therefore, every year, the environmental management system is reviewed and evaluated.