Terms and Conditions

MAISON GOURMET maintains the Maison-gourmet.com Website (“Site”). The following are the terms of use that govern use of the Site (“Terms of Use”). By using the Site you expressly agree to be bound by these Terms of Use and the Maison-gourmet.com privacy policy and to follow these Terms of Use and all applicable laws and regulations governing use of the Site. MAISON GOURMET reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. We will note when there are updates to the Terms of Use at the bottom of the Terms of Use. If you violate these Terms of Use, MAISON GOURMET may terminate your use of the Site, bar you from future use ofthe Site, and/or take appropriate legal action against you.

LIMITED LICENSE. You are granted a limited, non-exclusive, revocable and non-transferable license to utilize and access the Site pursuant to the requirements and restrictions of these Terms of Use. MAISON GOURMET may change, suspend, or discontinue any aspect of the Site at any time. MAISON GOURMET may also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the Site. You shall have no rights to the proprietary software and related documentation, if any, provided to you in order to access the Site. Except as provided in the Terms of Use, you shall have no right to directly or indirectly, own, use, loan, sell, rent, lease, license, sublicense, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, or display, distribute, perform, or in any way exploit the Site, or any of its contents (including software) in whole or in part.

1. SITE OPERATION: United Arab Emirates is our Country of Domicile. MAISON GOURMET controls this Site from the U.A.E. MAISON GOURMET makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.

2. APPLICABLE LAW. The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of Use, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

 

3. MULTI-CURRENCY PRICED TRANSACTION, the displayed price and currency selected by you, will be the same price and currency charged to the Card and printed on the Transaction Receipt.

4. PURCHASES. MAISON GOURMET accepts payment by Visa or Mastercard debit and credit cards in AED for its products and services. All online purchases are also governed by the terms and conditions of respective merchant service providers. Please review respective merchant service provider’s user agreement and privacy policy before entering any transaction. Interpretation. These Terms of Use supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms of Use. A waiver or modification of these Terms of Use will only be effective if made in writing signed by an authorized officer of MAISON GOURMET . All refunds will be made onto the original mode of payment.

5. OFFICE FOREIGN ASSETS CONTROL (OFAC) SANCTIONED COUNTRIES. MAISON GOURMET will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country specific

6. REPRESENTATIONS BY YOU. By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to MAISON GOURMET through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

7. PERMITTED USE. You agree that you are only authorized to visit, view and to retain acopy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by MAISON GOURMET to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorized by MAISON GOURMET to do so. The content and software on this Site is the property of MAISON GOURMET . The cardholder must retain a copy of transaction records and Merchant policies and rules.

8. YOUR ACCOUNT. If you use MAISON GOURMET Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from anydevices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

NO COMMERCIAL USE. This Site may not be used by you for any commercial purposes suchas to conduct sales of merchandise or services of any kind. You must obtain MAISON GOURMET ’s prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. MAISON GOURMET will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of theSite.

LINKS AND SEARCH RESULTS. The Site may automatically produce search results thatreference and/or link to third party sites throughout the World Wide Web. MAISON GOURMET has no control over these sites or the content within them. MAISON GOURMET does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. MAISON GOURMET does not endorse the content of any third party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against MAISON GOURMET for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at info@Maison-gourmet.com.

COPYRIGHT POLICY. MAISON GOURMET may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defence or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.

INTELLECTUAL PROPERTY. Although MAISON GOURMET is not responsible for the content, quality oraccuracy of data provided by users, compilations of such data, text, information and other materials made available to users through MAISON GOURMET ’s system. The On-line Materials are MAISON GOURMET ’s intellectual property, and are protected by U.S. and international intellectual property laws. The On-line Materials may not be copied or redistributed either in whole or in part without prior written consent of MAISON GOURMET , except as expressly and specifically permitted under these Terms of Use.

The On-line Materials are and will remain the exclusive property of MAISON GOURMET . All rights, titlesand interests in and to the On-line Materials will be and remain vested solely in MAISON GOURMET . Under no circumstances will you have any right, directly or indirectly, to own, use, copy, loan, sell, rent, lease, license, sublicense, redistribute, assign or otherwise convey the On- line Materials, or any rights thereto, except as expressly and specifically provided in the Terms of Use. Nothing in these Terms of Use will convey to you any right, title or interest, except that of a license with the express rights and subject to all limitations herein. Nothing in these Terms of Use grants you the right, directly or indirectly, to use the On-line Materials to create a product for resale or to use the On-line Materials in any way that competes with MAISON GOURMET .

You acknowledge and agree that MAISON GOURMET will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On- line Materials made by or for you. At MAISON GOURMET ’s request, you must execute, or obtain theexecution of, any instrument that may be necessary to assign these rights, titles or interests to MAISON GOURMET or perfect these rights, titles or interests in MAISON GOURMET ’s name. DISCLAIMER OF WARRANTY, LIMITATION OF DAMAGES. MAISON GOURMET MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTY OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS IN RELATION TO THE AVAILABILITY, ACCURACY, VALIDITY, RELIABILITY OR CONTENT OF THESE PAGES AND/OR THE SITE. MAISON GOURMET ALSO DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION THAT IS SUBMITTED, DISPLAYED OR UPLOADED THROUGH THE SITE BY ANY USER. MAISON GOURMET SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SITE, EVEN IF MAISON GOURMET HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSIONOF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF MAISON GOURMET WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT OF LIABILITY PERMITTED BY LAW.

VIOLATION OF TERMS OF USE. You understand and agree that in MAISON GOURMET ’s sole discretion, and without prior notice, MAISON GOURMET may terminate your access to the Site, or exercise any other remedy available and remove any unauthorized user information, if MAISON GOURMET believes that the information you provide has violated or is inconsistent with these Terms of Use, or violates the rights of MAISON GOURMET , or any third party, or violates the law. You agree that monetary damages may not provide a sufficient remedy to MAISON GOURMET for violations of these Terms of Use and you consent to injunctive or other equitable relief for such violations. MAISON GOURMET may release user information about you if required by law or subpoena.

INDEMNITY. You agree to indemnify and hold MAISON GOURMET , its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of or relating to your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site, or your breach of the Terms of Use.

LICENCE GRANTED TO YOU. By providing materials to MAISON GOURMET, including by submitting oruploading content or materials for use on the Site you represent and warrant that you or the owner of all rights to such content or materials has expressly granted MAISON GOURMET an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. MAISON GOURMET may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed. You agree that you shall waive all claims and have no recourse against MAISON GOURMET for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to MAISON GOURMET. Any communication or materials you send to MAISON GOURMET will be treated as non- confidential and non-proprietary and may bedisseminated or used by MAISON GOURMET for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or services.

ADVERTISING. The Site may contain advertisements and/or sponsorships. The advertisersand/or sponsors that provide these advertisements and sponsorships are solely responsible for insuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. MAISON GOURMET is not responsible for the acts or omissions of any advertiser or sponsor.

SEVERABILITY. If any provision of the Terms of Use is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect.

Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any provision of this Agreement.

Privacy Policy

INFORMATION GATHERED BY MAISON-GOURMET.COM. This is MAISON-GOURMET.COM’s 

(“MAISON-GOURMET.COM”) online privacy policy (“Policy”). This policy applies only to activities MAISON-GOURMET.COM engages in on its website and does not apply to MAISON-GOURMET.COM activities that are “offline” or unrelated to the website. 

MAISON-GOURMET.COM collects certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information, and is gathered to improve the performance of the website. The anonymous data collected by the MAISON-GOURMET.COM website can include information such as the type of browser you are using, and the length of the visit to the website. You may also be asked to provide personally identifiable information on the MAISON-GOURMET.COM website, which may include your name, address, telephone number and e-mail address. This information can be gathered when feedback or e-mails are sent to MAISON-GOURMET.COM, when you register for services, or make purchases via the website. In all such cases you have the option of providing us with personally identifiable information. 

1. USE AND DISCLOSURE OF INFORMATION. Except as otherwise stated below, we do not sell, trade or rent your personally identifiable information collected on the site to others. The information collected by our site is used to process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, and for statistical purposes for improving our site. We will disclose your Delivery information to third parties for order tracking purposes or process your check or money order, as appropriate, fill your order, improve the functionality of our site, perform statistical and data analyses deliver your order and deliver promotional emails to you from us. For example, we must release your mailing address information to the delivery service to deliver products that you ordered.  

2. All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties 

COOKIES. Cookies are small bits of data cached in a user’s browser. MAISON-GOURMET.COM utilizes cookies to determine whether or not you have visited the home page in the past. However, no other user information is gathered. 

MAISON-GOURMET.COM may use non-personal “aggregated data” to enhance the operation of our website, or analyze interest in the areas of our website. Additionally, if you provide MAISON-GOURMET.COM with content for publishing or feedback, we may publish your user name or other identifying data with your permission. 

MAISON-GOURMET.COM may also disclose personally identifiable information in order to respond to a subpoena, court order or other such request. MAISON-GOURMET.COM may also provide such personally identifiable information in response to a law enforcement agencies request or as otherwise required by law. Your personally identifiable information may be provided to a party if MAISON-GOURMET.COM files for bankruptcy, or there is a transfer of the assets or ownership of MAISON-GOURMET.COM in connection with proposed or consummated corporate reorganizations, such as mergers or acquisitions. 

3. SECURITY. MAISON-GOURMET.COM takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, MAISON-GOURMET.COM cannot guarantee the security of any information that is disclosed online. 

4. OTHER WEBSITES. MAISON-GOURMET.COM is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party’s privacy policies before providing any data to them. We are not responsible for the policies or practices of third parties. Please be aware that our sites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those Web sites linked to our site is not covered by this Policy. These other sites may send their own cookies or clear GIFs to users, collect data or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect. 

MINORS. MAISON-GOURMET.COM does not knowingly collect personal information from minors under the age of 18. Minors are not permitted to use the MAISON-GOURMET.COM website or services, and MAISON-GOURMET.COM requests that minors under the age of 18 not submit any personal information to the website. Since information regarding minors under the age of 18 is not collected, MAISON-GOURMET.COM does not knowingly distribute personal information regarding minors under the age of 18. 

CORRECTIONS AND UPDATES. If you wish to modify or update any information MAISON-GOURMET.COM has received, please contact info@MAISON-GOURMET.COM. 

5. MODIFICATIONS OF THE PRIVACY POLICY. MAISON-GOURMET.COM. The Website Policies and Terms & Conditions would be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted”. 

Delivery / Shipping policy

• Shipping Policy should mention the process of shipping the items/goods (ex; by courier)

• Where do you deliver?

• The time duration for the shipment to reach the customer local and International Market

• Delivery Charge if there is any

Multiple Shipment/ Orders / Bookings

o Recommended Statement when applicable

‘’The multiple booking/orders/shipments may result in multiple postings to the cardholder’s monthly statement’’

o Shipping Policy should mention the process of shipping the items/goods (ex; by courier)

o The time duration for the shipment to reach the customer local and International Market

o Delivery Charge if there is any 

o and if not applicable 

‘’We do not accept multiple booking or orders.’’

Refund Policy  

• The wrong product was sent by the merchant.

• The product is defective.

• The product was damaged in shipping.

• The product is tampered.

 ‘’Refunds will be done only through the Original 

Mode of Payment”

We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged orwrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment.

We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

Cancellation Policy

The conditions under which cancellation will be allowed has to be mentioned. 

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.