GEOGRAPHICAL AREA – DELIVERY TIMES AND COSTS
The online sale of products presented on the site is reserved for deliveries to be made in metropolitan France. Deliveries are made to the address indicated at the time of the order, which can only be within the geographical area.
As an indication, the usual delivery times, following validation of the order, are as follows:
– Metropolitan France and other countries defined on the list: 2 to 3 business days.
For all orders confirmed before 12 pm, from Monday to Thursday (excluding bank holidays), the order will be dispatched the same day subject to availability of stocks.
For all orders confirmed on Friday, Saturday and Sunday, the order will be sent on the following Monday within the limit of available product stock.
Delivery costs are calculated automatically when the order is placed and appear on the page indicating the price of the order before its final validation.
Delivery costs are free of charge in Metropolitan France for all orders over €150 including tax (after discounts, in the context of promotional operations).
TERMS OF DELIVERY
Deliveries will be made by Chronofresh in metropolitan France.
The customer is responsible for providing the name and address of the recipient (door code, floor, telephone number, etc.) to guarantee all delivery under normal conditions, and to avoid any delay or delivery problems resulting in an additional cost of binding at your expense.
A delivery address in a post office box cannot be taken into account.
The delivery will be made to the address provided by the customer who will then sign the delivery receipt and will be bound to check in the presence of the deliverer for the condition and the number of packages delivered.
In the event of shortages, damage or any other anomaly, the customer shall make comments on the delivery note upon receipt of the package.
If this clause is not observed, no claim procedure against the carrier can be made.
We guarantee the product up to the place of delivery.
In case of absence, the buyer or the consignee of the ordered product receives a notice of passage, which allows him to contact the carrier in order to withdraw his parcel(s). Pick-up must then take place within 24 working hours due to the perishable nature of the product(s).
ADC SELECTION SAS can in no circumstances be held responsible for any deterioration of the products due to the late receipt of a package due to the absence of the customer or the person authorized to receive it.
Furthermore, in the event of an error by the customer in the wording of his details or those of the place of delivery, in particular his surname, first name, address, telephone number, e-mail address, door code, making delivery impossible and resulting in the loss of the products, the customer remains indebted for the payment of the lost products and no refund or compensation will be made.
Kasnodar Caviar is delivered in an isothermal bag with a gel pack which should not be in direct contact with the box. At home, keep the caviar in the refrigerator between 0°C to 4°C.